Política de envío
Last updated: June 10, 2026
At Bamboo Seeds, we ship our products worldwide and strive to process and dispatch orders as quickly as possible.
Business Information
Bamboo Seeds
Av. da Liberdade 155 7B
2430-229 Marinha Grande
Portugal
Phone: (+351) 916 243 866
Email: info@bambooseeds.shop
Website: www.bambooseeds.shop
VAT Number: PT254549462
1. Order Processing
Orders are typically processed within 1 to 3 business days after payment has been received and confirmed.
Orders placed during weekends or public holidays may require additional processing time.
2. Shipping Destinations
We currently ship to most countries worldwide.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
If shipping restrictions apply to your destination country, we will contact you as soon as possible after receiving your order.
3. Shipping Methods
We currently offer the following shipping options:
Free Shipping
Free Shipping is sent by standard postal mail and does not include tracking information.
This option is available for customers who prefer the lowest shipping cost and understand that shipment tracking is not available.
Free Shipping may not be available for all destinations.
Tracked Shipping
Tracked Shipping includes a tracking number that allows customers to monitor the progress of their shipment.
Tracked Shipping rates start from €5 and may vary depending on the destination country, weight, and size of the order.
Available shipping methods and costs are displayed during checkout before payment is completed.
4. Estimated Delivery Times
Delivery times are estimates and may vary depending on the destination country, customs procedures, postal services, weather conditions, and local circumstances.
Estimated delivery times:
Europe: 5–15 business days
United States & Canada: 7–20 business days
Australia & New Zealand: 10–25 business days
Japan: 7–20 business days
Rest of the World: 10–30 business days
Please note that delivery times are estimates only and cannot be guaranteed.
5. Shipping Costs
Shipping costs are calculated during checkout based on the destination country, weight, size of the order, and selected shipping method.
The final shipping cost will always be displayed before payment is completed.
6. Customs Duties and Import Taxes
International orders may be subject to customs inspections, import duties, taxes, phytosanitary requirements, or other charges imposed by local authorities.
These charges are the responsibility of the customer.
Bamboo Seeds has no control over customs procedures and cannot predict or guarantee the outcome of customs inspections.
7. Import Restrictions
Customers are responsible for ensuring that the products ordered can legally be imported into their country.
Some countries may have restrictions regarding the importation of seeds.
Bamboo Seeds cannot be held responsible for confiscation, destruction, refusal of entry, delays, or additional requirements imposed by customs authorities, agricultural agencies, or government departments.
8. Shipping Protection
Optional Shipping Protection may be available during checkout.
Customers interested in learning more about Shipping Protection and coverage details can visit:
https://bambooseeds.shop/pages/faq_seel
The terms, conditions, and coverage of Shipping Protection are determined by the protection provider.
9. Tracking Information
For orders shipped using Tracked Shipping, tracking information will be provided after shipment.
Please allow some time for tracking updates to appear in the carrier's system.
Free Shipping does not include tracking information.
10. Lost or Delayed Orders
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at info@bambooseeds.shop.
For orders protected by Shipping Protection, eligible claims for lost, damaged, or stolen shipments may be submitted according to the coverage terms.
For all other orders, Bamboo Seeds will investigate the shipment and work with the customer to find an appropriate solution whenever possible.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Bamboo Seeds cannot be held responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
12. Contact Information
If you have any questions regarding shipping, delivery times, tracking information, customs requirements, or this Shipping Policy, please contact us:
Bamboo Seeds
Av. da Liberdade 155 7B
2430-229 Marinha Grande
Portugal
Phone: (+351) 916 243 866
Email: info@bambooseeds.shop
We typically respond within one business day.