Worry-Free Delivery protection covers issues where a package was damaged or lost while in transit or was delivered but never received by the shopper (misplacement/theft).

Worry-Free Delivery coverage gives shoppers peace of mind, reducing shipping-related complaints, and turning shipping mishaps into opportunities to build trust. 

Worry-Free Delivery by Seel provides protection against loss, damage, or theft during shipment. By providing protection against these actions, which are outside the seller control, we help drive positive outcomes out of negative experiences.

Worry-Free Delivery promotes a more sustainable shipping method by providing carbon offsetting for an order’s delivery and transit to the customer. 

If you purchased Worry-Free Delivery with your order, you can easily report an issue to Seel via the Seel Resolution Center.

If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If you purchased Worry-Free Delivery with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If you purchased Worry-Free Delivery with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order .

If your shipping issue has been accepted, then it will be dependent on your method of payout:

Direct Deposit: 1-3 business days following return acceptance
Virtual Visa Card: 1 hour following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.

No. Seel's Worry-Free Delivery only provides coverage for items that have been fulfilled and shipped out to a customer. If an itemis notshipped out by your company, you will need to directly support the customer.